Our Mission

The Central Florida Chapter is comprised of Customer Service professionals interested in enhancing their professional development through attendance at seminars, chapter meetings and through networking. The chapter offers several formal and informal gatherings each year where members have an opportunity to explore and learn about new ideas, systems, and technology. Best of all, members get the opportunity to meet fellow professionals who may become friends, advisors, or that crucial business contact. 

 Central Florida Customer Service Summit

Presented by ICSA

Come join the premier customer service organization of Central Florida and other customer service professionals in a summit designed to Advance, Strengthen and Promote our industry and our professionals.

This year's summit is highlighted by ICMI's two-hour interactive session titled, "Contact Center Agent Coaching: Improving Performance Through Effective Coaching".  ICMI is the leading global provider of comprehensive resources for customer management professionals has helped more than 50,000 organizations in 67 countries through training, events, certification and consulting.  

Last year's Summit was a big hit and this year's is shaping up to be even better.  Lunch is included.

Please see the details of the event in the flyer below or in the Upcoming Events are in the left hand navigation bar.

Click here to view the Service Summit flyer

Event Contact:  Caryn Reiker - 407.786.9600

Chapter Meetings

Chapter meetings are typically held the 3rd Thursday each month in the morning; starting at 7:30AM and ending around 9:00AM. Please check the Upcoming Events on the left to register.  Coiing soon:

May 16^th Chapter Meeting Details

-- World Travel Holdings –

"The Evolution of an @ Home Agent Program"

We are looking forward to seeing you on Thursday at this month’s chapter meeting.  Details of the event are listed in Upcoming Events in the left hand navigation bar.

 Meeting Contact:  Sheryl Sowdon - 407.342.2677

Circle of Excellence Program - 2013

Time to Get Started

It's that time of year again.  Time to prepare your center's contest in anticipation of this year's award ceremony on Thursday, October 10th.

Center contests should take place any time between May 1st to July 31st.

Organizations interested in participating in this years program or individuals wanting additional information should follow the links below.

Click here for More Information

Click here to download the Registration Form

Click here to download the Kick Off Flyer

Event Contact:  Mike Shumate - 407.649.8890